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We are OPEN 10am-3pm(Mon to Fri) 10am-2pm(Sat-Sun)  Showroom Open for Essential Services & Purchases

Warranty Claims

Most brands prefer to handle warranty claims directly with the customers, which means there is no need to contact us.  Just search for the name of the brand online and you should find the Australian contact details for warranty claims.

Below is a list of some brands with the link to their website.  It's best if you do the search online as the links below may change.

4moms :

Baby Jogger :

Babyhood: Warranty claim handled through -

Babyletto : EMAIL

Bloom Baby : Email

Boori :

Britax Safe and Sound Carseat : EMAIL or CALL 1300 303 330 during normal business hours Mon - Fri

Bumbleride :


Egg: Email or Contact 1300 732 599


Grotime : Express warranty via email or contacting (02)4728 8000

Icandy: Warranty claim handled through -

Infa Secure:  Express warranty via email or contacting (02)4728 8000

Kaylula: Warranty claim handled through -

Kodak : Express warranty via



Lovencare: Email or Contact 1300 732 599

Maxi Cosi : EMAIL or CALL 1300 809 526 during normal business hours Mon - Fri

Mima : EMAIL

Mountain Buggy  :

Owlet: Express warranty via calling 03 9588 0999 during normal business hours Mon - Fri

Oricom: Call 1300 889 785 during normal business hours Mon - Fri or Contact

Troll Sun :

Silvercross : Warranty claim handled through -

Steelcraft : EMAIL or CALL 1300 303 330 during normal business hours Mon - Fri

Stokke : Warranty claim handled through -

Tasman Eco : Warranty claim handled through -

Thule : Warranty claim handled through -


Valco Baby: Email

Babyzen Yoyo: Email

If you are unable to get in contact with the supplier for the brand, you can contact us or make a warranty claim through us.

For any warranty claims, please ensure you have a proof of purchase. That is, the receipt/tax invoice. Please note, we do not process any claims unless the product was purchased from Banana Baby.
For prams and strollers, you will need to supply the serial number. The serial number is usually located on the frame of the pram/stroller.

Please ensure the Warranty Claim Form is completed to ensure an efficient process.

Send an email to shop @ with the following information:

  1. Clear photo of the receipt/tax invoice
  2. Your name, mobile number and address
  3. Brand/model of product with photo of the issue.  One photo showing whole product and another close up. 
  4. Short description of the issue
  5. For any prams and strollers, there is a serial number that is located on the frame.  The serial number is usually towards the back or around the shopping basket.  Please provide us with the serial number or a photo showing the serial number.
  6. We will keep you updated with the process

Please contact us before bring the product in store for any claims.  Most claims are handled directly between the brand supplier and the customer, without the need for us to be involved.