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FAQ


Are you an real shop?


Yes.  We have been in business since 2005.  We have a large showroom located at ST PETERS, just 15 minutes from the centre of Sydney.



Has my order been successful?


You'll get an email after you click on the confirm button.




What are your payment options?


We accept Cash, Credit Cards, EFTPOS, BPAY, PayID and Bank Transfer.  For security reasons, we only accept BPAY, PayID and Bank Transfers for online or phone orders.




Do you ship to PO Boxes?


For small items we can use Australia Post to delivery to your PO Box.




Do you do weekend deliveries?


Yes.  This option is only available for Sydney metro suburbs and generally for larger items or bulk deliveries as we use our own company van.




Do you do Click-n-Collect?


Yes.  We make it easy for our customers.  You can chose to pay in store and collect in store.  Or, you can make payment for online orders then collect the items after we notify you your order is ready for pickup.




Do you deliver overseas?


We only deliver within Australia.



What are the Shipping Methods?


We use Australia Post for any deliveries to PO Boxes and Locked Bags.

Our Courier delivery method is the most efficient.  We will use the fastest courier available for Australia wide deliveries.  For large order within Sydney, we may use our company van for deliveries.

If Express Post is the selected shipping method, Banana Baby may use a courier service if the delivery time frame is the same or the size of the item is not accepted by Australia Post.

Please note in circumstances where the selected shipping method is unavailable or experiencing delivery delays, Banana Baby may find it necessary to use an alternative courier or method of delivery to ship your order.